This return policy only applies to customers on our website for e-bikes orders.
You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been sent or refuse delivery, you are responsible for the original shipping fee and return shipping fee of $100-350 (Because the country and region shipping cost is different). We cannot intercept or cancel orders that have already shipped, hope you can understand.
Kindly note that the Wowcat C1 will be shipped from China. Before shipping to your region, the logistics may not be updated. If you want to cancel your order, please contact info@wowocatbike.com for confirmation. We will cancel the order for you when we confirm if the package is not shipped. If the package has been shipped, we can't cancel the package for you. Sorry that we cannot control the packages that have been shipped, hope you understand.
At this time we cannot allow merchandise returns for accessories orders. All accessories purchases are final. If you are not sure whether the accessory you want to order will work with your bike, please email info@wowocatbike.com to confirm before you order. In the addition, you can cancel accessories orders if you hadn't received your shipping confirmation email with tracking information.
NOTE: RETURNS ARE PROCESSED ONLY WHEN THE ITEM IS RETURNED BACK TO US, NO EXCEPTIONS, IF THE PACKAGE IS STILL IN TRANSIT WE CAN NOT PROCESS THE RETURN.
To be eligible for a return, your item must be: unused and in the same condition as it was when you received it, and there must be a good reason for the return. In addition, the item must be in the original packaging. You may be charged the original shipping fee and return shipping fee of $100-350 (Because the country and region shipping cost is different) at our sole discretion for any returns or exchanges. If you order a product by mistake you will be charged according to this policy.
To start a return, you can contact us at info@wowocatbike.com. Please note that returns will need to be sent to the following address: No. 336, Hezhuang Road, Hezhuang Street, Qiantang District, Hangzhou
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@wowocatbike.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
